FAQs

How can I contact Widows of Autumn?

If you need non-order related assistance, please send us an e-mail at contact@widowsofautumn.com. If your inquiry is in regards to an order, please e-mail us at orders@widowsofautumn.com.

How long will it take to receive my order?

In an effort to reduce waste, all items are made to order. Most items take 3 to 8 business days to process, although during peak periods, like holidays, this timeframe may be slightly longer. Please note that the day you place your order is not included in the processing timeframe. Once your order has shipped, you will receive an e-mail confirmation including your tracking number(s).

I ordered multiple items but have only received one? Where are my other items?

If you ordered multiple items, they may arrive in separate packages. You will receive a tracking number for each individual package.

Am I able to cancel my order?

Once an order has been placed, it begins processing immediately. Due to this, the order can not be canceled or modified in any way. If there is an issue with the shipping address, please contact us right away at orders@widowsofautumn.com so that we may do our best to fix the issue.

Can I return or exchange my order?

As previously mentioned, all items are made to order. This is done in an effort to reduce waste and keep unwanted items out of landfills. Due to this, we do not offer returns or exchanges on any of our products. However, if there is a defect or quality issue with your order, please e-mail us at orders@widowsofautumn.com with your order number, images of the item, and images of your packing slip so that we may move forward with a solution.

Are customs fee included in my purchase total?

No. We are not responsible for any fees that may be imposed by customs once the package arrives in your country. By purchasing from our website, you consent that one or more packages may be shipped to you and you may incur customs fees upon its arrival in your country.

My package has been lost or stolen. What can I do?

If your tracking number shows your package as stuck in transit or your package is shown as "delivered" but you did not receive it, you will need to contact your local post office and/or file a claim with the shipping company for your package. We are not responsible for lost or stolen packages and a refund or replacement will not be given if this occurs. If you need information from us in order to file your claim, please contact us at orders@widowsofautumn.com.

The shipping carrier said they were unable to deliver my package due to an address issue and it is being returned to the sender. Will I receive a refund?

We do not refund for packages marked as undeliverable by the shipping carrier. If you receive notice that your package is being returned to us due to issues with the delivery address, please contact us at orders@widowsofautumn.com. We will be able to reship your order, however, a reshipment fee will have to be paid prior to this occurring.

Do you have a size chart for your clothing?

All of our clothing items have a size chart included in the listing for your reference. We recommend measuring a similar clothing item that you already like in order to obtain the best possible size.

My item smells weird upon delivery. Why is that?

If you ordered one of our clothing items, it might smell faintly of vinegar upon arrival. This is due to a reaction from the printing process, where the DTG ink reacts with the fabric of the clothing item. While the odor may seem strong when you first take your item out of its packaging, don't worry. The smell will go away completely after the first wash.